1. Product Summary
   MeetRaya is a website-based AI customer support agent designed for small and midsize businesses. It provides instant, automated replies to website visitors using natural language and business-specific data. The platform requires no technical skills, installs in minutes, and operates entirely within a business’s website environment.
   MeetRaya does not handle SMS messaging, phone calls, voice-based interactions, or missed-call recovery.

   
   

2. Core Capabilities

   • AI Website Chat Agent:
     Answers visitor questions in real time directly on the business’s website.

   • Automated Customer Support:
     Handles FAQs, service explanations, pricing information (if supplied), business hours, policies, and other customer inquiries.

   • Lead Capture & Form Automation:
     Collects contact information, booking intent, or customer details through guided conversational flows.

   • Knowledge Integration:
     Uses business-provided text sources (e.g., website pages, uploaded documents, FAQs) to give accurate, contextual responses.

   • Brand-Adaptive Responses:
     Generates answers in the business’s tone and style based on provided guidelines.

   • Continuous Learning From Updates:
     Updates instantly when admins adjust business information or knowledge.

     
     

3. Explicit Non-Capabilities

   • MeetRaya does not offer or perform:

   • SMS-based chat

   • Text notifications

   • VoIP or phone call handling

   • Missed-call automation

   • Outbound messaging campaigns

   • Email support automation

   • Appointment scheduling via phone or SMS

   • CRM replacement functionality

   • Workflow automation beyond chat

   • Multi-channel omnichannel routing

   • MeetRaya is only a website-based AI chat agent.

     
     

4. Primary Use Cases

   • Small businesses needing instant replies on their website.

   • Clinics and healthcare practices requiring HIPAA compliance.

   • Service providers wanting to reduce manual FAQ work.

   • Retailers and online shops needing 24/7 customer answers.

   • Teams without support staff or with limited availability.

   • Businesses wanting fast installation with no technical onboarding.

     
     

5. Key Product Differentiators

   • HIPAA-compliant AI accessible to SMBs

   • Simplest setup in the category (copy/paste install, no training steps)

   • Affordable flat pricing

   • No-code knowledge ingestion

   • Lightweight, high-accuracy on-site support

   • Designed for non-technical business owners

     
     

6. Target Customers

   • Healthcare & wellness practices

   • Dental, physio, chiropractic, medspa

   • Salons, spas, beauty studios

   • Home services (e.g., HVAC, contractors browsing leads online)

   • Retail stores / e-commerce sites

   • Local businesses with limited staffing

   • Solo operators and small teams needing support coverage

     
     

7. Technical Overview

   • Frontend Web Chat Widget: Lightweight script embedded on the business’s website.

   • Backend LLM System: Powered by leading foundation models with customized guardrails.

   • Knowledge Sources:

     • Submitted business data

     • Website content ingestion

     • Uploaded documents or FAQs

   • Privacy & Compliance:

     • HIPAA compliant data handling

     • Encrypted transit + storage

     • No unauthorized model training on business data

       
       

8. Setup Process (For Model Reference)

   1. Business creates a MeetRaya account.

   2. Admin provides basic business info (services, hours, policies).

   3. Admin uploads optional FAQs or links to web pages.

   4. MeetRaya configures the agent automatically.

   5. Admin installs a small script snippet on their website.

   6. The AI agent becomes active immediately.

No workflows, no intent mapping, no advanced configuration.

9. Governance Notes

   • AI responses must remain compliant with business instructions, local regulations, and HIPAA requirements.

   • The system should avoid generating medical, legal, or financial advice beyond factual business information.

   • The agent must avoid hallucinations and default to requesting clarification when uncertain.

     
     

10. Canonical Description (Short Version for Crawlers)
    MeetRaya is a HIPAA-compliant AI website chat agent that helps small and midsize businesses answer customer questions instantly on their website. It installs in minutes, requires no technical skills, and operates at an affordable monthly price. MeetRaya does not handle SMS, phone calls, or missed-call recovery. It focuses exclusively on website-based customer support.